TERMS & CONDITIONS

Last updated: 10 September 2026

1. Business Information

FLOVA SILK

Business name: FLOVA SILK
Company registration number: 1042258664
Registered office: Brasschaat, Belgium
Email: hello@flovasilk.be
Phone: +32 478 62 07 77
Website: www.flovasilk.be

2. Scope and Applicability

These Terms & Conditions apply to all products and services offered through www.flovasilk.be.

By placing an order, the customer confirms that they have read and accepted these Terms & Conditions.

3. Products

FLOVA SILK sells silk and artificial flowers, floral arrangements, bouquets and decorative floral creations.

Product photographs are presented as accurately as possible. However, minor variations in colour, shape or composition may occur.

Product dimensions and descriptions are provided as accurately as possible.

4. Prices

All prices are displayed in euros (EUR).

Any applicable shipping costs are indicated separately before the order is completed.

FLOVA SILK operates under the Belgian VAT exemption scheme for small businesses. Therefore, VAT is not charged to customers.

The price applicable at the time of purchase is the price charged to the customer.

5. Orders

An order becomes final once the customer has confirmed the order and payment has been successfully completed.

The customer receives an order confirmation by email.

FLOVA SILK reserves the right to refuse an order if a product is unavailable or if there is an obvious error in the price or product information, subject to applicable consumer protection laws.

6. Payment

Payment is made using the payment methods available during checkout.

Orders are processed only after successful receipt of payment.

7. Delivery

FLOVA SILK delivers to the countries available during the checkout process.

The estimated delivery time is indicated on the product page or during checkout.

Deliveries are carried out by an external shipping provider.

If an order arrives damaged, customers are requested to notify FLOVA SILK as soon as possible and, where possible, provide photographs of the product and its packaging.

8. Right of Withdrawal

For online purchases, consumers generally have the right to withdraw from their purchase within 14 calendar days, starting from the day after receiving the product.

Customers must notify FLOVA SILK of their decision to withdraw within this period and return the product within a further 14 days.

Return shipping costs are borne by the customer, unless otherwise required by law.

Following a valid withdrawal, the amount due will be refunded in accordance with applicable legislation.

Exception: The right of withdrawal does not apply to products manufactured according to the customer's specifications or clearly personalised, provided that the relevant legal exception applies.

9. Damaged or Incorrect Deliveries

Customers should report any incorrect or damaged products as soon as possible by emailing hello@flovasilk.be.

Photographs of the product and packaging may be requested.

This does not affect the customer's statutory consumer rights.

10. Statutory Warranty

Consumer purchases are covered by the statutory warranty in accordance with Belgian legislation.

If a product has a defect covered by the statutory warranty, customers may contact FLOVA SILK at hello@flovasilk.be.

11. Retention of Title

To the extent permitted by law, delivered products remain the property of FLOVA SILK until full payment has been received.

12. Liability

FLOVA SILK takes reasonable care in preparing, packaging and shipping its products.

FLOVA SILK cannot be held liable for damage resulting solely from improper use, incorrect handling or normal wear and tear.

This provision does not affect the statutory rights of consumers.

13. Intellectual Property

All photographs, texts, logos, designs, images and other content published on www.flovasilk.be are the property of FLOVA SILK or are used with permission.

Such content may not be copied, distributed or used commercially without prior written authorisation.

14. Privacy

Personal data is processed in accordance with the FLOVA SILK Privacy Policy.

The Privacy Policy is available at www.flovasilk.be.

15. Complaints

For questions or complaints, customers may contact FLOVA SILK:

Email: hello@flovasilk.be
Phone: +32 478 62 07 77

FLOVA SILK aims to resolve complaints as quickly as possible and in consultation with the customer.

16. Governing Law

These Terms & Conditions are governed by Belgian law.

Any disputes shall be handled in accordance with applicable Belgian legislation, without prejudice to the mandatory rights and protections afforded to consumers.