Available for events, weddings & Rentals
hello@flovasilk.be
0032478620777
en
Cart
0
0.00 €

PRIVACY POLICY

Last updated: 10 September 2026

1. Data Controller

FLOVA SILK

Company number: 1042258664
Registered office: Brasschaat, Belgium
Email: hello@flovasilk.be
Phone: +32 478 62 07 77
Website: www.flovasilk.be

2. What Personal Data Do We Process?

When you visit our website, contact us or place an order, we may process personal data that you provide to us. This may include your name, billing and delivery address, email address, telephone number, order details, and payment and invoicing information.

We may also process technical information, such as your IP address, browser information and website usage data, where this is necessary for the operation, security or analysis of the website.

3. How Do We Use Your Personal Data?

We process personal data for the following purposes:

  • processing and delivering orders;
  • performing the agreement and handling payments;
  • responding to questions and requests;
  • customer and administrative management;
  • complying with legal and accounting obligations;
  • securing and ensuring the proper functioning of our website;
  • improving our website and services, where a valid legal basis exists.

4. Legal Bases

We process personal data on the basis of the legal grounds applicable to the specific processing activity, including the performance of a contract, compliance with a legal obligation, legitimate interests or consent.

The applicable legal basis depends on the purpose for which the data is processed.

5. Who Do We Share Your Data With?

We only share personal data where this is necessary to provide our services or where we are legally required to do so.

This may include payment service providers, hosting and IT service providers, accounting service providers and delivery companies responsible for delivering your order.

These parties only receive the information necessary to perform their respective services.

6. Retention Period

We do not retain personal data for longer than necessary for the purpose for which it was collected.

Data that we are legally required to retain, for example for accounting or tax purposes, will be retained for the applicable statutory period.

Other data will be deleted or anonymised once it is no longer required.

7. Cookies

Our website may use cookies and similar technologies.

Necessary cookies may be used to ensure the proper functioning, security and functionality of the website.

Where required, prior consent will be requested for non-essential cookies, such as certain analytics or marketing cookies.

You can manage cookies through your browser settings and, where available, through the cookie settings on our website.

8. Your Rights

Subject to the conditions set out in the GDPR, you have, among others, the right to:

  • access your personal data;
  • have inaccurate data corrected;
  • request the deletion of your personal data;
  • request restriction of processing;
  • object to certain types of processing;
  • request data portability.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

9. How Can You Exercise Your Rights?

You can submit a request by contacting us at:

hello@flovasilk.be

Please clearly state which right you wish to exercise.

We may request additional information to verify your identity.

We will handle requests in accordance with the applicable statutory deadlines.

10. Security

FLOVA SILK takes appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration or disclosure.

However, no method of transmission or storage is completely risk-free.

11. Transfers Outside the European Economic Area

Where personal data is processed by a service provider outside the European Economic Area (EEA), we will, where required, ensure that an appropriate legal basis and suitable safeguards are in place in accordance with the GDPR.

12. Complaints

If you have any questions or complaints regarding the processing of your personal data, please contact us first at:

hello@flovasilk.be

You also have the right to lodge a complaint with the Belgian Data Protection Authority (GBA):

Belgian Data Protection Authority
Drukpersstraat 35
1000 Brussels
Belgium
Email: contact@apd-gba.be
Phone: +32 (0)2 274 48 00

13. Changes to This Privacy Policy

FLOVA SILK may update this Privacy Policy when necessary, for example due to changes to our website, services or applicable legislation.

The most recent version will always be published on:

www.flovasilk.be

FLOVA SILK
www.flovasilk.be
hello@flovasilk.be
+32 478 62 07 77